We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themysticbrij@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at themysticbrij@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like laddu gopal furniture, jewellery section, and items that have a price below (50₹) (note - opening video compulsory in case of defect). Also, cancellations will only be possible till the order has not been dispatched from our warehouse.

Payments made with COD option will receive a COUPON CODE worth the same price as your order value which is valid for 6 months from the date of Issue of the Coupon Code.

 Shipping Charges/COD Charges are Non-Refundable

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Once a product is exchanged and delivered, no further actions such as exchange or refund would be applicable on that order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved. We only issue refunds to the customer's bank account via UPI or Net Banking in the exceptional cases where the item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return/replacement:

1. Please enter your order number and phone/email here: Start Return or Exchange

2. You will be given an option to return your item.

3. Include your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a return, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval - if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.